Refund and Cancellation Policy

1. Member Refunds

If you are a member of a club and you want a refund, contact your club. Whether you get one is your club’s decision, whether you paid by card or by a direct payment (cash, e-transfer, Zelle or any other method where you pay the club itself). We provide the software, and we are not a party to the membership agreement between you and your club. For a direct payment, the club returns the money itself. For a card payment, your club issues the refund through Stripe, because the payment is received in your club’s own Stripe account, not by us.

2. Cancellation

You can stop your membership from renewing in your member portal. It stays active until the end of the period you have paid for, and no further charges are made. Canceling stops future renewals; it does not by itself return money for the period you have paid for. Whether you can get money back is your club’s decision, so ask your club. Nothing in this policy takes away rights you have under the consumer protection law where you live.

A club may stop using Club Simply at any time. Your membership agreement is with the club rather than with Club Simply, so ask your club what that means for your membership.

3. Platform Fees

The platform fee a club pays on online payments is non-refundable, including when the member’s payment is refunded. Direct payments carry no platform fee, and there is no platform subscription to cancel.

If you think a fee was charged in error, for example a duplicate fee, email support@clubsimply.com within thirty days. We will investigate and correct any billing error we confirm.

4. Contact

Questions about your membership, including a refund, go to your club. Questions about platform fees go to support@clubsimply.com. Please try one of those before asking your card issuer for a chargeback. Club Simply is operated by NM3 Labs, a sole proprietorship registered in British Columbia, Canada (nm3labs.com).